Effective Date: 01.09.2025

We value your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).

1. Data We Collect

We may collect the following types of personal data:

• Account information: name, email address, phone number, billing/shipping address

• Payment information: credit/debit card details, PayPal or other payment methods (processed securely by our payment provider)

• Website usage data: IP address, browser type, device information, cookies, and analytics data

• Marketing data: newsletter subscription preferences and communication history (only if consented)

2. How We Use Your Data

We use personal data for the following purposes:

1. Order processing and fulfillment

   • Processing payments, shipping products, and handling returns

2. Customer support

   • Responding to inquiries, complaints, and service requests

3. Legal obligations

   • Maintaining financial records, compliance with tax laws, and legal requirements

4. Marketing (only if consented)

   • Sending newsletters, promotions, and product updates

5. Website analytics and improvement

   • Using anonymized analytics tools to optimize website performance

3. Legal Basis for Processing

We process your personal data based on:

• Consent: for newsletters, marketing, and cookies beyond strictly necessary ones

• Contract performance: to process and fulfill your orders

• Legal obligation: to comply with accounting, tax, and other regulations

• Legitimate interest: to improve our website and provide better customer experience

4. Sharing Your Data

We may share your personal data with:

• Payment processors: e.g., PayU, GoPay, GP Webpay, or other secure payment gateways

• Shipping providers: for delivery of your orders

• Analytics and IT providers: to improve our website and services

• Legal authorities: when required by law

We never sell your personal data to third parties.

5. Cookies

Our website uses cookies to enhance your experience. Some cookies are essential for the website to function, while others require your consent:

• Essential cookies: Required for checkout, login, and cart functionality

• Analytics cookies: Used to track website usage and performance

• Marketing cookies: Used to personalize content and ads

You can manage or withdraw consent for cookies via the cookie banner at any time.

6. Your Rights

Under the GDPR, you have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request erasure of your data

• Withdraw consent at any time

• Object to processing for marketing or legitimate interest purposes

• Request data portability

• File a complaint with your national supervisory authority

To exercise these rights, contact us at:

Email: info@specialstage.cz
Phone: +420 776 798 203
Address: Wiesenthalova 1036/10, Prague 15000, Czech Republic

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, or resolve disputes. Typical retention periods:

• Order and payment data: 10 years (Czech accounting law)

• Marketing consent and newsletter data: Until withdrawn or unsubscribed

• Website analytics data: Up to 2 years (anonymized)

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

9. Third-Party Services

Our website may include links to third-party services (payment gateways, analytics tools, etc.). These services have their own privacy policies. We are not responsible for their practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

By using our website, you acknowledge that you have read and understood this Privacy Policy.