Effective Date: 01.09.2025

We operate this webshop for selling car and bike tuning parts and firmware/software. By placing an order or using our website, you agree to these Terms and Conditions.

1. Business Information

• Company Name: SpecialStage

• Legal Entity: Anton Lantcevich

• Registered Address: Wiesenthalova 1036/10

• Contact: Email: info@specialstage.cz; Mobile: +420 776798203

• VAT: EU VAT registered CZ8911203345

• Sales Territory: European Union and worldwide

2. Products & Services

• We sell car and bike tuning parts for off-road use only. Products are not certified for public road use.

• We sell firmware/software for vehicles.

• Custom orders are handled privately via email; only products listed on the webshop are available for online purchase.

• No age restrictions apply.

3. Ordering & Payment

• Orders can be placed as a guest or by registered users.

• Checkout occurs through the shopping cart.

• Payment methods: bank transfer and any methods supported by GoPay.

• No deposits, partial payments, or subscriptions are allowed.

• Canceled transactions: money will be returned if previously transferred.

• Failed payments: we may contact the customer to resolve the issue.

4. Pricing & Taxes

• All prices are exclusive of VAT, with “ex. tax...” displayed.

• VAT is calculated at checkout based on billing address.

• Local Czech VAT of 21% is applied to shipping.

• Shipping cost is calculated based on carrier, weight, and size.

• Prices are fixed after payment.

5. Shipping & Delivery

• Carriers: Česká Pošta, PPL, DHL, UPS, FedEx.

• Customers may provide instructions via email or order notes at checkout.

• Shipping is worldwide.

• Orders are shipped from our warehouse within 2 business days.

• Pickup is available at our warehouse.

• Delivery times are determined by carriers.

• Delays caused by transfer to carrier: full refund if shipment is not shipped on time.

• We recommend insuring valuable packages; if the carrier fails, refunds may be provided at our discretion.

6. Returns & Refunds

• Warranty claims: full refund if product is defective under intended use.

• Money returned by bank transfer to the account provided by the customer or directly to the payment card (if allowed by PayU).

• Return shipping: covered by us for warranty claims; for change-of-mind returns, the customer pays.

• Items damaged by misuse or improper installation are not eligible for refund.

7. Liability & Warranty

• Products are provided with warranty as required by Czech law, with periods listed in product descriptions.

• We are not liable for damages caused by improper installation, misuse, or off-road use.

• Liability for indirect or consequential damages is limited to the maximum extent permitted by law.

• We are not liable for injury, death, or other consequences resulting from improper installation or use.

8. Intellectual Property

• Our trademarks are protected.

• Logos may be reused freely.

• Images, product descriptions, and content are our property and may not be reused without prior written consent (by email).

9. User Accounts

• Users may order as guests or register accounts.

• Passwords are hashed with salt, never stored in plain text.

• Account confirmation is required via email.

• Accounts may be terminated if users violate rules or provide invalid data.

10. Privacy & Data

• Personal data and cookies are handled according to our Privacy Policy.

• Users may request, modify, or delete their data or accounts at any time.

11. Dispute Resolution

• These Terms are governed by Czech law.

• Any disputes arising from these Terms will be resolved in the Czech Republic.

• Preferred process: mediation → arbitration → court if unresolved.

• All claims must comply with Czech jurisdiction; international buyers agree to this by using the webshop.

12. Miscellaneous

• Force majeure: We are not liable for events beyond our control, including shipping delays caused by natural disasters, strikes, or carrier issues.

• Changes to T&C: We may modify these Terms at any time. Registered customers will be notified by email and may close their account immediately if they disagree.

• No special promotions or loyalty programs are included at this time.

By using our website or placing an order, you acknowledge that you have read and agreed to these Terms and Conditions.