Payment and Delivery

Payment

• Orders can be paid via bank transfer or any method supported by GoPay.

• Payment must be made in full; no deposits, partial payments, or subscriptions are allowed.

• Canceled transactions: money will be refunded if already transferred.

• Failed payments: we may contact the customer to resolve the issue.

• Prices are displayed without VAT; VAT is calculated during checkout based on the billing address.

• Local Czech VAT of 21% is applied to shipping costs.

• Prices do not change after payment.

Delivery

• Shipping carriers: Česká pošta, PPL, DHL, UPS, FedEx.

• Customers may provide instructions via email or order notes at checkout.

• Shipping is worldwide.

• Shipping costs are calculated based on carrier, weight, and size.

• Orders are shipped from our warehouse within 2 business days.

• Pickup is available at our warehouse.

• Delivery times are determined by carriers.

• If the delay is caused by the transfer to the carrier, a full refund is provided if the order is not shipped on time.

• Valuable packages are recommended to be insured; refunds in case of carrier failure may be provided at our discretion.

Returns Related to Delivery

• Warranty claims: full refund if the product is defective under intended use.

• Money will be returned to the account or card used for payment (if PayU allows).

• Return shipping for warranty claims is paid by us; for change-of-mind returns, the customer pays.