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Reclamation terms

1. Introduction

This Warranty and Returns Policy governs the rights and obligations of the seller and the buyer in case of claims for goods purchased from the online store Special Stage. The seller is obliged to inform the buyer about the conditions and procedure for filing a claim, including information on where the claim can be submitted.

2. Seller Contact Information

  • Company Name:  Anton Lantceivich

  • Company ID (IČO): 04801890

  • VAT Number: CZ8911203345

  • Registered Address: Wiesenthalova 1036/10, 155 00, Prague, CZ

  • Email for Claims: info@specialstage.cz

  • Phone for Claims: +420 776798203

3. Conditions for Filing a Claim

A claim can be filed if:

  • The goods exhibit a defect that was not caused by improper use or handling.

  • The defect appeared within the warranty period specified for the product.

  • The buyer provides a proof of purchase (invoice, receipt) or other evidence of purchase from our store.

4. How to File a Claim

Claims can be filed by:

  • In person: at Wiesenthalova 1036/10, 155 00, Prague, CZ

  • By phone: at info@specialstage.cz

  • By email: at +420 776798203

When filing a claim, the buyer must provide:

  • Full name of the buyer.

  • Contact details (address, phone, email).

  • Order number or proof of purchase.

  • Description of the defect.

  • Preferred way to resolve the claim (repair, replacement, discount, withdrawal from the contract).

5. Claim Processing Time

  • The seller is obliged to make a decision regarding the claim and inform the buyer within 30 days of filing.

  • If the claim is not resolved within this period, the buyer has the right to withdraw from the contract or request a reasonable price reduction.

6. Ways to Resolve a Claim

A claim may be resolved by:

  • Repair of the goods: if the defect can be fixed.

  • Replacement of the goods: if the defect is irreparable or occurs repeatedly.

  • Price reduction: if the buyer agrees to keep the goods with a reasonable discount.

  • Withdrawal from the contract: if the defect is irreparable or occurs repeatedly.

7. Costs Related to Claims

  • Shipping costs for returning claimed goods are borne by the buyer unless otherwise agreed.

  • Refund costs are borne by the seller if the claim is found to be justified.

8. Final Provisions

This Warranty and Returns Policy is valid and effective from 01.09.2025. The seller reserves the right to amend this policy. Buyers will be informed of any changes via email.